Last Updated: January 2026 Data Protection Written in Bengali

Kelaghar Privacy Policy – Your Information Is Safe With Us

It is our responsibility to clearly explain how your personal information is collected, used, and kept secure at kelaghar. Everything on this page is written in plain English.

Key Points at a Glance

How We Handle Your Data

The cards below give you a quick overview of the key points in our privacy policy.

Minimal Data Collection
kelaghar only collects information that is strictly necessary. We never ask for personal data we don't need, and we treat your privacy as a top priority.
SSL Encryption Protection
All your data is protected with 256-bit SSL encryption. Even our own staff cannot view your password — it is stored in encrypted form.
Your data is never sold
kelaghar never sells your personal data to third parties. Your data is not shared with advertisers or marketing companies.
Cookie Controls
We use cookies solely to improve your experience. You can manage cookie preferences at any time through your browser settings.
Your Right to Your Data
You can request to view, correct, or delete your stored data at any time. We will respond within 30 days.
Regular Updates
Our Privacy Policy is reviewed and updated regularly. You will be notified at your registered email address if any significant changes are made.
Table of Contents
Who Is This Policy For?

This Privacy Policy applies to all users of kelaghar (https://kelaghar.bet). By using the platform, you are deemed to have accepted this policy.

1 Introduction

Protecting your trust and privacy at kelaghar is one of our highest priorities. This privacy policy clearly outlines what information we collect, how it is used, and what rights you have.

Kelaghar is an internationally licensed online gaming platform. We adhere to international data protection standards and take special care to safeguard the data of users in Bangladesh.

This policy is written in plain English so every member can understand it. If any part is unclear, feel free to ask our support team.

2 Information Collected

Kelaghar collects two types of information – what you provide directly and what is collected automatically.

Information you provide directly:

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential address
  • National ID or passport number (for KYC verification)
  • Mobile Banking Number (Mobile Pay, Nagad, Rocket)
  • Your messages and information shared when contacting support

Automatically collected data:

  • IP address and device type
  • Browser and operating system information
  • Pages you visited on the platform and when you visited them
  • Gaming Activity Log Data
  • Transaction history
Data Type Why It's Collected Mandatory?
Name & Date of Birth To verify your identity and confirm your age Yes
Email & Phone Contact & Security Notice Yes
NID / Passport KYC Verification & Financial Security For Withdrawals
Payment information Transaction Processing Yes
IP & Device Security & Fraud Prevention Automatic

3 How We Collect Your Data

Kelaghar collects information in several ways:

  • Registration Form: When you create an account on kelaghar.
  • KYC Process: When you submit documents for identity verification.
  • Transaction: During deposits and withdrawals.
  • Support Contact: When you contact us via chat or email.
  • Cookies & Tracking: Automatically while browsing the platform.
  • Promotion Participation: When you participate in a bonus or competition.

4 Purpose of Data Use

Kelaghar uses your information only for the following purposes:

  • To create and manage your account.
  • For payment processing and financial transactions.
  • For identity and age verification (KYC).
  • To prevent fraud and money laundering.
  • For customer support and issue resolution.
  • To ensure the security of the platform.
  • To fulfil legal obligations.
  • To personalise and improve your experience based on your preferences.
  • To inform you of relevant promotions and offers (only with your consent).
Unsubscribe from marketing communications

You can opt out of promotional emails or messages at any time. Simply update your preferences in Account Settings or email us at support@kelaghar.bet.

5 Data Sharing Policy

Kelaghar does not sell your personal data. However, information may be shared with third parties in the following limited circumstances:

  • Payment Providers: Mobile Pay, Nagad, Rocket – used solely to process transactions.
  • Identity Verification Service: Authorised body for the KYC process.
  • Law Enforcement Agencies: Under a court order or legal obligation.
  • Licensing Authority: Information required by the regulatory authority.
  • Technology Partners: Those who assist in operating the platform – under strict confidentiality agreements.
Third-Party Restrictions

All third parties with whom we share your data are contractually bound to uphold our privacy standards and may not use it for any other purpose.

6 Cookie & Tracking Technologies

Kelaghar uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

  • Essential Cookies: For login sessions and security. These cannot be disabled.
  • Performance Cookies: To analyse how well the platform is performing.
  • Preference Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand how users interact with the platform.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Retention Period

How long kelaghar retains your data depends on the type of data and applicable legal requirements:

  • Account Information: For the duration of your account and for 5 years after it is closed.
  • Transaction Details: A minimum of 5 years as required by law.
  • Support Conversations: Up to 2 years.
  • Cookie Data: Between 30 days and 2 years, depending on the type of cookie.

Where required by law, data may be retained beyond the standard period.

8 Security Measures

Kelaghar follows the highest industry standards to protect your data:

  • 256-bit SSL/TLS encryption – the same standard used by banks.
  • Passwords are stored using bcrypt hashing — no one can read them.
  • Two-factor authentication (2FA) support.
  • Automated suspicious login detection.
  • Regular security audits and penetration testing.
  • Physical security at our data centres.
In the Event of a Data Breach

In the event of a security breach that puts your data at risk, we will notify you within 72 hours and help you take the necessary steps.

9 Your Rights

As a kelaghar user, you have the following rights regarding your personal data:

Right to Access
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your information unless we are required to retain it by law.
Right to Portability
You may request a download of all your personal data.
Right to Restrict Processing
You can request that the use of your information be limited to specific purposes.
Right to Object
You may object to your data being used for marketing or any other purpose.

To exercise any of these rights, email us at support@kelaghar.bet. We will respond within 30 days.

10 Children's Privacy

Kelaghar is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.

If we discover that an account has been created by a minor, it will be closed immediately and any collected data will be deleted.

Guidance for Parents

If your child has accessed kelaghar without your permission, please contact support@kelaghar.bet immediately. We will act promptly.

11 Changes to the Privacy Policy

Kelaghar may update this Privacy Policy from time to time. When changes occur:

  • The updated date will be noted at the top of the page.
  • You will be notified at your registered email address of any significant changes.
  • A notice may be displayed when you log in to the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

  • Email: support@kelaghar.bet
  • Live Chat: 24/7 directly on the platform
  • Response time: Up to 30 business days
Data Protection Officer

For data protection matters, email our dedicated team directly at: privacy@kelaghar.bet – we will respond on a priority basis.

Get Started Safely

Your data is secure – join now

Your privacy is our top priority at kelaghar. Create your account with confidence and enjoy the best online gaming experience in Bangladesh.

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